Service non-existent

A simple, simple task of releasing a payment on my cheque acc after lodging a dispute is a nightmare with FNB. I don't even know how they pride themselves in customer service as it is non-existent. I have been sent pillar to post with emailimg one in the same email but the result is nothing!! The tramsaction went off my account, the merchant refunded this amount yet FNB has not released it. What MORE does is required!? I was told this will take 5 days when i disputed on the 9th of March. It is now the 20th of March and this has not been resolved. I am so appalled to even bank with FNB. Everything must always be a struggle to get decent feedbank and query auctioned timeously. Must we always complain to get things moving, always!?

It is annoying and time consuming to deal with FNB.