Service non-existant

I've recently had really bad experiences.<br> <br> I suspected that there was an ATM ***** as my card went in the machine This incident took place on the 6th of December i immediately prompted the Atm to cancel the card in question. I received a receipt from the Atm. That a consultant will be in communication shortly. its been over 4 weeks now? I understand that you claim to offer the best services as a result of your expensive banking fees. I however am not seeing this as an appropriate reflection of your \How can we help you motto"."""