Service needs to come back up to Standard

I have been a loyal member of FNB for 7-9 years now. I have always appreciated friendly staff, dedication and innovation. Service has become faster and user experience better. However my latest experiences has not been than great. As they record and date all client interaction I have no need to track it. (I know this as I was in customer service for years) . 1. Somebody has a duplicate number as me from about 2016 I have called and complained but was told that the client has to change the number themselves. 2. I have made 2 purchases from Take Alot where the point sho 270 or 250 ect none of these has been loaded on my profile. False advertising? Should I send the invoices? 3. I collected my new card as my old card expires tomorrow. They gave me the new card at the Ottery branch in Cape Town but did not load it onto my profile. The result is the card does not work and when I did the chat bot for assistance I was told to go back to the branch. This is not great service. And why has it changed like this before when you gave a card it worked immediately? 4. Refusal of hospital because I am under debt review. I don't know how this impacts my debt review. This is not debt but insurance which is separate from my debt review. 5. Life cover denied because of BMI and 2 chronic conditions that are currently being medicated as well as seeing Dr's regularly, none of them are life threatening. Yet it has been denied I asked the consultant if I lost weight if it could be redone he said no because of illnesses. I guess people with Mental or neurological illnesses are to much of a risk. Is this because of bias, misconceptions or ignorance! I'm tired of, people, organisation's and establishments Please don't allow your stds to drop I don't want to go to another bank.