Service needs some attention

Three weeks ago I went to FNB Centurion, to close a cheque account which I've opened in error online.<br> <br> I went to the branch to close it, the consultant says they could not as the system did not allow them, but stated I should just leave the account as it will close itself after 30 days. I did not have a problem with this....<br> <br> Three weeks later, someone paid R100 into THAT account by accident, which means that account is now active, which was exactly what I did not want.<br> <br> I went to the branch today to close this account and pay the R100 back to Tebogo who by mistake paid R100 to my account...<br> <br> Got my service ticket, waited for 60 minutes, and left as I had to get back to work. 60 minutes wasted.<br> <br> Tebogo's R100 is still in my account and the account is still open.