SERVICE NEEDS IMPROVEMENT

Good day, <br> <br> On Friday last week I went to your FNB Dot Store in Canal Walk. <br> <br> The store was understaffed, and the manager attempted to help me take out a flexi - sim with the assistance of your telephone sales/ fnb connect staff. <br> <br> After 45 minutes, the manager and I, were both on the phone attempting to gain assistance as to an issue I was having with the calculation of my monthly income (on your automated programme). Nobody could assist us and eventually an undertaking was given by both the manager and the FNB SALES/ CONNECT that I would be contacted and given assistance. <br> <br> On Saturday, I was holding my phone, it rang once, and then stopped. When I returned the call it was FNB Connect. An automated message then informed that they only operate during business hours. (Mon - Fri). <br> <br> Yesterday, I again went online and attempted to apply online but the computer incorrectly declined my finances. I earn approximately 400K a year and your system said I do not qualify for R235 pm flexi sim. <br> <br> Again I contacted FNB Connect, who then transferred me to FNB Sales, who then told me that there was no one that could help me, but that someone would contact me to assist me. HELP ME!