IM
Imran M

1 reviews | Active since Aug 2011

07 Aug 2017, 16:19

Service Levels Suck

<p> I am sick and tired of dealing with incompetence seriously. </p> <p> </p> <p>I had money invested for 6 months. On expiry i withdrew some cash and the rest was automatically re-invested as per the consultant that helped me at the Durban North branch. </p> <p> </p> <p>Well what do u know that doesn't work amd trying to call there customer service to actually help you is next to useless .you waste most of your time with their annoying voice system and eventually u get to a consultant who can't actually help you. </p> <p> </p> <p>I am done now. My money may not be much but i would rather take it elsewhere where people can actually help you. FNB interest rates suck too.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Aug 2017, 16:57
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)