Service levels

I app**** for a new card more than a week ago and I still have not heard from you. Last Friday someone from FNB called but when I picked up the phone they were singing a house song. She didn't even realise I was on the line! Your customer service honestly gets more pathetic with time. Everytime I interact with this bank there's an issue. Why do you have online platforms when you do not have the service levels to keep up? I've sent you multiple emails and no response. What's the point of applying for a new card and then waiting weeks to receive it? What am I expected to do in the meantime? People must always complain first before anything gets done by FNB. If you're not interested in providing any sort of service then please let me know, I'm sure one of the other four banks can pick up your slack. I shouldn't have to complain everytime before you pick up your socks. It's annoying! You should really consider changing your slogan because you have no interest whatsoever in helping anyone.