SERVICE LEVELS DWINDLING RAPIDLY

Am really concerned at the levels of customer service at FNB. Firstly, I app**** for a company credit card. I went into 4 primary loops which relates to eight secondary loops thereafter. A waste of a small business persons time. Each time I explain that if the caller puts me through another loop, I will be really upset. They have no regard for this. That is of course if you can understand their English of which this is my preferred language of choice for all dealings with the bank. Secondly, my husband app**** for a Premier credit card. This took three primary loops and six secondary. This after I recommended he take out this card as he banks with Nedbank! What an embarrassment! Again, English very poor! Keep this up and the consequences are obvious.