Service levels are dropping

<p>I made an application for a new account at FNB (online) , I must have missed the call from a consultant 2days after the application, then I received an sms that they tried to contact me & I should call them regarding the application.</p> <p>I called back , someone answered the phone then immediately put me through to their call waiting message & I had to hold on for over 5minutes with no answer.</p> <p> </p> <p>Sms recieved:</p> <p>(FNB :-) We have been trying to contact you regarding your application. Please call us on ********** 827 . Ref No SI ********** 100896. FNB, a Div. of FRB Ltd.)</p>