Service level gone from 9/10 to 1/10

From 9/10 to 1/10. I have multiple business and personal accounts with FNB and have always rated them as excellent. I recently tried to open an account for a new NPO and they've gone to 1/10. It took exactly a month to open the account and a month later I still don't have internet banking setup. There systems have gone from simple and user friendly to cumbersome and non responsive and despite talking to many different FNB agents noone actually solves the problems. Also I am still waiting after a month for a manager to call me.