Service issues

I had to call into FNB due to the fact that i cant withdraw or pay for anything. There is a problem but no notifications have been sent out... I now face an issue where the call centre agent told me withdraw money rather than swipe .i was also advised to call back in an hour to find out if the problem has been solved. I dont understand how I as a customer shoul call in again and also call in to be told there isnt an issue when clearly there is.. after trying to do what the agent requested no money came out, the ATM said cant process the request only to find an sms and email stating the money has been withdrawn..... Traveling with no money and struggling to pay for things this is truelly a frusting experience with FNB.....