Service is the last thing you get from FNB app's "service suite"

Not for the first time, an FNB "service suite" advisor cut me off mid chat while I was trying to resolve a problem of FNBs making. I have had very little joy with this "service" on the FNB app in the past and today was no different. Also, I keep getting asked every 2 minutes "are you still there", yet I am just expected to wait longer than that for replies to my responses.