EC
Eleanor C
1 reviews | Active since May 2019
14 Nov 2022, 07:32
SERVICE IS RIDICULOUSLY DISAPPOINTED AN
Words can not express who I disappointed one is for the treatment one gets from FNB bank complaint been logged and still no outcome. one gets treated like a ******** and yet one get no feedback for the FNB. THIS MATTER IS GOING ON NOW FOR 4 MONTH AND ONE DONT GET REPLY IMMEDIATELY. ONE WAITS FOR 2 OT DAYS WHEN YOU SENT E-MAIL EVERYDAY YOU DONT GET REPLY ASAP UNTIL ONE REPORT THE MATTER AND STILL THE CUSTOMER COMPLAINT DEPT DONT TAKE THE MATTER SERIOUSLY. THE OPTION LEFT IS TO REPORT THE MATTER TO OMBUDSMAN. ONE JUST ONE THE FUNDS IN THE ACCOUNT TRANSFER. AND STILL NOT RESOLVE. WILL THIS TAKE 3 MONTH TO RESOLVE OR WILL THIS BE RESOLVE TODAY!!!!!!!!!!
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Replies (2)EC
Eleanor C's updateReviewer Update
14 Nov 2022, 12:26WOW THEN I GET CALL FROM FBN COMPLAINT DEPT, GET TOLD I MUST GO TO THE BRANCH TO WITHDRAW THE FUNDS, BUT THE SERVICE IS RIDICULOUSLY LINES ARE LONG AND WHEN THEY PHONE THE ***** DEPT, HOLD ON AS WELL, THE FNB CONSULTANT GOT IRRIRATED WITH ME AS I TOLD HER NOT WILLING TO GO TO THE BRANCH JUST TO WITHDRAW THE FUNDS. RECIEVE MAIL THAT THE FUNDS WILL BE IN HE ACCOUNT WITH IN 2/4 DAYS, WHICH NEVER HAPPEN. AS THIS WILL TAKE UP TO 2 WEEK, IS THE FNB FORREAL NOW, SERVICE IS BAD AND THE CONSULTANT REALLY MAKE ME FEEL LIKE I AM A NUISENCE, DUE TO I KEEP LOG A COMPLAINT AND NO GET NO RESOLVE. FNB WILL MAKE ME REALLY WAIT 2 WEEKS FOR THE FUNDS. TGHE BANK CHARGES IS RIDICULOURSLY TOO. WHY WHY THIS MATTER NOT RESOLVE TELEPHONICALLY.WHY!!!!!!!!! IS THE FNB LEAVING A BAD TASTE IN MONTH.HOW CAN I HELP SE VOET.
EC
Eleanor C's update14 Nov 2022, 12:26
Reviewer Update
WOW THEN I GET CALL FROM FBN COMPLAINT DEPT, GET TOLD I MUST GO TO THE BRANCH TO WITHDRAW THE FUNDS, BUT THE SERVICE IS RIDICULOUSLY LINES ARE LONG AND WHEN THEY PHONE THE ***** DEPT, HOLD ON AS WELL, THE FNB CONSULTANT GOT IRRIRATED WITH ME AS I TOLD HER NOT WILLING TO GO TO THE BRANCH JUST TO WITHDRAW THE FUNDS. RECIEVE MAIL THAT THE FUNDS WILL BE IN HE ACCOUNT WITH IN 2/4 DAYS, WHICH NEVER HAPPEN. AS THIS WILL TAKE UP TO 2 WEEK, IS THE FNB FORREAL NOW, SERVICE IS BAD AND THE CONSULTANT REALLY MAKE ME FEEL LIKE I AM A NUISENCE, DUE TO I KEEP LOG A COMPLAINT AND NO GET NO RESOLVE. FNB WILL MAKE ME REALLY WAIT 2 WEEKS FOR THE FUNDS. TGHE BANK CHARGES IS RIDICULOURSLY TOO. WHY WHY THIS MATTER NOT RESOLVE TELEPHONICALLY.WHY!!!!!!!!! IS THE FNB LEAVING A BAD TASTE IN MONTH.HOW CAN I HELP SE VOET.
EC
Eleanor C's updateReviewer Update
15 Nov 2022, 12:04WELL I APPLAUSE FNB FOR THE BAD SERVICE I GET BY THE RANDBURG BRANCH. I WENT THERE AGAIN AND AGAIN STILL NOT LUCK TO WITHDRAW THE FUND. AS PER THE CONSULTANT GOT TO THE BRANCH AND THEY HELP ME. AND STILL NO LUCK. WHAT THE HELL MUST I DO KNOW TWO WEEK A A LONG TIME AS THIS IS BEEN DRAGGING FOR 3 MONTHS. THIS IS REALLY A NIGHTMARE AND THE BANK IS JUST ONE BANK I DONT WANT TO DEAL WITH ANYMORE.
CAN THE FUNDS NOT JUST BE PAID INTO THE NEDBANK ACCOUNT AS I REQUESTED.
CAN THE FUNDS NOT JUST BE PAID INTO THE NEDBANK ACCOUNT AS I REQUESTED.
EC
Eleanor C's update15 Nov 2022, 12:04
Reviewer Update
WELL I APPLAUSE FNB FOR THE BAD SERVICE I GET BY THE RANDBURG BRANCH. I WENT THERE AGAIN AND AGAIN STILL NOT LUCK TO WITHDRAW THE FUND. AS PER THE CONSULTANT GOT TO THE BRANCH AND THEY HELP ME. AND STILL NO LUCK. WHAT THE HELL MUST I DO KNOW TWO WEEK A A LONG TIME AS THIS IS BEEN DRAGGING FOR 3 MONTHS. THIS IS REALLY A NIGHTMARE AND THE BANK IS JUST ONE BANK I DONT WANT TO DEAL WITH ANYMORE.
CAN THE FUNDS NOT JUST BE PAID INTO THE NEDBANK ACCOUNT AS I REQUESTED.
CAN THE FUNDS NOT JUST BE PAID INTO THE NEDBANK ACCOUNT AS I REQUESTED.