Service is not okay

Hi<br> <br> Debit order are constantly going off my account, with my bank as a reference. I have called the call centre and i am kept on hold for over and hour and sent from one department to another and no answer after all that trouble. I went to the branch and was told they will get back to me, which has not happened. <br> <br> When i swipe my card money is not deducted immediately and that lives me as a customer confused regarding my account. An option to have the money immediately taken off is available but never mentioned offered. <br> <br> It become a pain and i feel like i'm not valuable enough for the bank to treat me as a customer and they are okay with money being taken off from my account. <br> <br> There's always a problem and never a prompt response from them. <br> <br> Everytime i go on my online banking i am literally terrified to open my account, because there's always something not okay. <br> <br> I am not a millionare but i work hard to earn the little i earn and i feel i am not looked after.