Service is non-existent

I logged a complaint and received a reference number (***NF) on the 9th July, which has STILL not been resolved, as I am not receiving my eBucks for my Netflix subscription, after meeting the qualifying criteria. I have to log a complaint each and every month to get a manual allocation.

There was a flurry of activity the day that I logged the complaint. Simon from eBucks got hold of me the very next day and confirmed that they would attend to the backdates and contact me during that week to confirm. They then sent me an sms that same day to confirm only one month's backdate was processed?! Simon advised that either he or a teamleader would contact me but no one has. I have not heard a word further from them, only one month was backdated, but there are another 3 months outstanding! I have responded to the sms sent by eBucks, emailed the the care email address, emailed ***, rep**** to this complaint, but it is impossible to get any response! Terrible service.