Service is non existant

<p>FNB has been calling me numerous times wanting me to upgrade my credit cards. After saying NO about 5 times, i eventually decided to do this upgrade because i was tired of the constant calls. I was told that my card will be delivered to and to date the card has not been delivered. Tmore than 2 weeks ago. Now i am trying to transfer money from my cr card to cheque and it refuses saying that i cannot use this account and i must contact FNB. I call FNB and i am transferred 3 times before finally reachibg the 'private bank' division. I tell the consultant my distress of not being able to transact on my online banking and he asks if i have my card with me. I tell him that i dont have my cheque acc and my cr car hasnt been delivered. He says unfortunately, he cannot assist me further as he needs to authenticate me and the ONLY way FNB auhenticates their clients is by having your card????