Service is Just Bad. not getting any updates or answers and nothing but delays.

Dear FNB,

My Application is not progressing. the email notifcation we got states my wifes maden surname and not her married surname as per her ID and details captured on the Application form.

You doing a new credit enquiry on my name and my wifes name, every day since we started the application, of which you are deliberately messing up our credit score.

1 application done, so far you did 3 enquiries on our names, on 21st June, 25th June and 26 June....are you going to rectify this and remove the extra enquiries from our names once we get an answer at some point in life?

Why is your process so delayed? going into week2.

1st I struggled and still struggling to get through to anyone from your department, not getting answers, 2nd my application is delayed, (Is this how FNB treat ex customers returning back to FNB for new Business.

It don't look like FNB is really interested in progressing our application or accepting our Business or can you prove me wrong.