Service is disturbing and frustrating

I used to have an account with FNB years back and I stopped it because of bad customer service however some friends and family member still uses FNB as a service provider and from time to time they would send me an ewallet as it is convinient for them , however last week Thursday the 13th of July 2023 I discovered that my number was blocked from receiving e wallet and I was very frusstrated as I was expecting money and I phoned the following number: *** and I spoke to one of their consultant who told me that they will unblock within 3 days however to date nothing has happened , On Tuesday the 18th of July 2023 I then decided to visit the lake side mall in Benoni branch to seek for help and they told me the same thing that my account would be unblocked and they will send me a reference number within 3 minutes however I did not receive anything to date , I then decided to call the ***** department number at ***and I wasted too much airtime as i was using my mobile number to do so and the incompetence in the ***** department is disturbing as they would cut my calls without assisting me , not realising the stress I am under. Every single day I receive messages from them to call the ***** department to get further assistance however I am not getting the assistance that I desperately need to unblock my nnumber. Today the 20th of July I decided to visit the Rivonia Village branch and I expressed how I felt to the consultant that I found there , few minutes after she dialled the number for me however it was not for the ***** department and I had to assist myself while she went away and did not assist me to make sure that I was assisted , I was then transfered from one department to another , where I eventually found a lady who told me that she will also transfer me , which I even lost count on how many times I was transfered . Eventually the consultant in the ***** department she told me that she cannot assist me as it is not her that blocked my number , I then insisted that she must send me the reference number while I am holding as I am tired of being made a fool by FNB consultants , I waited on the line and I received the following *** and told me that with 1 hour to 24 hours I will receive feedback which I dont believe anymore as I have been dissapointed too many times, after that I hang up the call and still the consultant at the Rivonia Village branch she did not bother to check up on me and I left ... I wanted to give FNB another chance but I will never ever open an account there again.