ND
Nastasja D
1 reviews | Active since Sept 2018
07 Oct 2019, 08:44
Service is bad , and turn around time
Afternoon ,
i had placed an inquiry as i have had monies deducted twice from my account and requested for FNB to assist with an investigation .This is not the the first time either!I emailed on Tuesday with a follow up from another department and then radio silence. What is the point of selling great customer service if you cannot get the basics right ?
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Replies (1)
FNB (First National Bank)'s replyOfficial
07 Oct 2019, 11:48Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply07 Oct 2019, 11:48
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Hello Peter Complaints Team
***
***