Service is appalling

I recently opened up a new business account after struggling with FNB since last year November. The account was only opened after I logged a complaint with the CEO. I have not received the bank card as I'm told the card was delivered last year December and because I failed to collect the card there is a charge for that. So long story short the card was delivered before the account application was processed and approved. I logged a complaint again with the CEO again but this time around, everyone has ghosted me at FNB. No one and I mean Noone is willing to assist me. If it wasn't that I already completed most of my docs with the FNB banking details, I'd seriously cut all ties with FNB. The experience has been nothing but stressful. 7 months and counting to open 1 business account? Wow