1 reviews | Active since Aug 2022
**** service is an understatement I’m terms of the level of service I received from FNB
What I **** experience with this bank called FNB, it’s disgusting, I still have to call back to find out the name of the consultant who put me on hold for over 45min then didn’t get back to me, instead he sent an sms stating “ Good day Mr. Chobeka. Please note that a statement request has been sent to our Administration Section as I could not generate from my side due to technical i” of which I rep**** “ Don't send me SMS's please I'm still on the line escalate to your seniors because I'm taking this to hello Peter thank you” doubt he received my reply, but it was amazing being introduced to this level of incompetence after I called in to find out why FNB is not honoring the agreed upon debit order dates and put debit orders through for whenever they please.
This should be ******* and it’s actually disgusting as this not affects the individuals credit score as a missed payment but also affects the individuals cash flow as who pays for the bank charges incurred for a failed transaction on the WRONG date then have their consultants give you a senseless explanation, when asked to put all this in writing with statements proving what they are stating, they put you on hold and never get back to you quite impressive from such a reputable brand.
I’m quite impressed in the TAT(turn around time) FNB took to respond and changing my perception of the ********** service I received last Friday.
So I was contacted by a very diligent lady by the name of Ms/Mrs “Philisiwe Mvubu”, this was not so long after I posted my review last Friday, I however couldn’t take the call at that time and requested she call again in about half an hour of which she did, unfortunately still couldn’t take the call and we agreed on her contacting me this Monday.
Long story short she kept to her agreement and called on time every time, we managed to discuss the matter and we just had a chat regarding what had transpired.
Turns out system technicalities could be at fault here and the consultant who initially assisted me was not aware of the situation and could have not called me back, again due to the technicals.
My matter is still being investigated with regards to the cause for the technicalities and being resolved, further more I was assisted in not only a timely manner but also showing due care for a customer’s frustrations.
Thanks, it’s a save FNB you guys are swift and competent.
I’m quite impressed in the TAT(turn around time) FNB took to respond and changing my perception of the ********** service I received last Friday.
So I was contacted by a very diligent lady by the name of Ms/Mrs “Philisiwe Mvubu”, this was not so long after I posted my review last Friday, I however couldn’t take the call at that time and requested she call again in about half an hour of which she did, unfortunately still couldn’t take the call and we agreed on her contacting me this Monday.
Long story short she kept to her agreement and called on time every time, we managed to discuss the matter and we just had a chat regarding what had transpired.
Turns out system technicalities could be at fault here and the consultant who initially assisted me was not aware of the situation and could have not called me back, again due to the technicals.
My matter is still being investigated with regards to the cause for the technicalities and being resolved, further more I was assisted in not only a timely manner but also showing due care for a customer’s frustrations.
Thanks, it’s a save FNB you guys are swift and competent.