SERVICE IS AN ABSOLUTE JOKE

Honestly, if I could give FNB less than 1 star, I would.

We have two business accounts and two personal accounts with FNB, and the service we receive is completely unacceptable.

After multiple credit cards being mysteriously compromised, we had yet another ***** attempt around two months ago. FNB blocked everything, deleted all cards, and closed all accounts. Fine. I went into a branch, reactivated everything, and received new cards.

Since then, my SAGE bank feeds have not worked.

I have tried resolving this via the app chat multiple times and was repeatedly sent to the wrong departments. I then tried calling instead. On one afternoon alone, I phoned five times. Each time, someone would spend 20–30 minutes with me, promise to transfer me, and then the call would be dropped.

I have had a reference number for this issue for two months. Every consultant I spoke to had no understanding of the problem.

Eventually, after clearly stating that SAGE confirmed this is an FNB-side issue, the consultant went silent for two minutes and then transferred me to SAGE after hours, which of course resulted in the call disconnecting.

I have wasted hours trying to fix a problem that should be simple and am consistently treated as if I don’t understand my own business systems. I am far too busy to deal with this level of incompetence and am now seriously considering changing banks.