Service is a joke.

FNB is disgusting. I have had this current issue for the past 4 years. Each time I try and solve the issue I get told I need to wait 72 hours for it to be fix. The issue is when i was younger my father opened a savings account for my brother and I. When i left school we went to FNB to put the card on my name... But little did we know is they F'd it up! The man that was helping us took all my dads business information and put it on my name... (keep in mind i was only 18) how he did that is beyond me.

Anyway when i tried to put cellphone banking my my phone and login it gives me a message to get approved for BUSINESS BANKING, so i went into the branch so that they can help me. This is what was done each time i went into the bank: 1) i was told to delete the app and download it again 2) i was told to wait 72 hours and then try login again 3) had to change my login in details each time i went into a branch as they said it was my log in details that was wrong. 4) was told it is my fault as i put the details in wrong

Then a lady was helpful and said that they could fix it but i would have to close my bank for 7 years and then open a new one. Why you ask... well everything is inked to my ID number and because of that i cant just close it and open a new one.

Now i sit in Beijing China still with this issue and now i cant even login to my online banking on my computer, which now leaves me with no access into my FNB account at all. I have tried to call, email and even sent a family member into the bank to try and help me. I got an email reply last week saying " they will contact me shortly." Guess what..... i am still waiting.

So as a result to this FNB has now lost me as a customer and i am moving banks!!

Thank you for nothing .