Service has hit rock bottom at fnb

I am not getting my otp you get your untrained, unless & *********** staff they don't know what they are talking about due to their lack of training I lodge more complaints but you ignore them you send me a complaint *** on the 24th November 2021 NO ONE HAS SORTED OUT MY PROBLEM CAUSE NO ONE AT FNB CARES ABOUT CLIENT SERVICE. I told them to get a manager to phone me they can't even to a simple task like this what a shower.