IM
Irvin M
1 reviews | Active since Sept 2019
14 Sept 2019, 20:52
Service gone down the drain
My partner deposited R80 000 cash cheque into my personal account at OR International FNB branch. We were charged R8000 for instant clearance. It was in Thursday before 14:00. We were told it takes few hours to clear. It's now Saterday night 40 odd hours later and it hasn't cleared. Why would a corporate entity lie to a client? This was after we had had a pathetic service for three days running trying to cash the same cheque. FNB service is just pathetic for lack of a better word. Honesty is key in business dealings, the contrary is a no no
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Replies (2)
FNB (First National Bank)'s replyOfficial
16 Sept 2019, 09:04Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply16 Sept 2019, 09:04
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
IM
Irvin M's updateReviewer Update
20 Sept 2019, 04:301 CommentFNB complaints department came ack to us in the person of Mrs Antoniette Van Dyk. In her quest to investigate, she realized they had deposited our cheque into some business account elsewhere. These she conceded yesterday, in the morning. We are told they are hard at work to correct the mishap. Whilst we appreciate this good endeavour, we believe our matter will be resolved before the close of business week today. We still maintain our trust in this credible institution.
IM
Irvin M's update20 Sept 2019, 04:30
Reviewer Update
1 CommentFNB complaints department came ack to us in the person of Mrs Antoniette Van Dyk. In her quest to investigate, she realized they had deposited our cheque into some business account elsewhere. These she conceded yesterday, in the morning. We are told they are hard at work to correct the mishap. Whilst we appreciate this good endeavour, we believe our matter will be resolved before the close of business week today. We still maintain our trust in this credible institution.