Service getting WORST AT FNB NO HELP!

FNB must have CORONA omg! Service just keeps getting worst! Just before this virus and lockdown I have been doing the Fnb temporary loans on a monthly bases!! Nothing changed on my side credit rating reminds the same so did expenses BUT FNB HEARD OF COVID19...DECIDED TO RIP PEOPLE OFF BY CREATING THIS BS COVID19 RELIEF...temporary loans no longer available! App**** for this COVID19 RELIEF took what 2months! After questioning it found out I wasn't successful *** NO ONE CALLED TEXT NOTHING TO UPDATE LIKE APPARENTLY I DON'T MEET CRITERIA *** MUST I HAVE VIRUS!!!! agents keep saying temporary loans are generated by system!!ect lot of BULL ****! I WORKED WITH LOAN SYSTEMS! OVER RIDE IT!! IM CHANGING BANKS ASAP THIS LOCKDOWN OVER!