**** service from FNB Private Banking

I do like FNB and the rewards they offer. I called in on the 29th of April to cancel my Credit card due to ********** purchases, at which time I placed an order for a new card and advise all details regarding the delivery address and details . On the 2nd of May I got a call from the courier company DVS to say that they have a directive from FNB to deliver my new Card in the next 2-5 days, at which time all details regarding delivery address and so on was given again. I have waited form the 2nd of May up until the 16th and still no card. On the 16th of May I call FNB client services, used their secure chat on the app and called my private banker to find out what is the delay and no one could give me answers. Neither did i get a follow up call from any of the communication centers regarding any feedback. The **** attitude i Got from the agent Xolani who advised that I must call the courier company to find out what the delays was.." Why the hell should I be call FNB's service provider to find out why they cant do their jobs". However, out of desperation to get my card asap I called the courier company on the number provided by FNB, only to finf that the number does no exist anymore. I then called client services on the 17th of May to get feedback, at which time i expressed my disappointment with FNB, " If still is the service you offer your private clients customers, I dont want to know how you manage to keep normal transaction account holders happy. If i was with Capitec I would have got a new card over the counter withing minutes" . I am paying way too much for things I shouldn't be paying for and all you are going to do is apologize, sorry is not going to compensate me for all the losses in account fees, trans acting compensations and ebucks rewards. FNB rewards program is base on me transacting with my FNB card in order to get the benefits of holding this account , since the card was cancelled I am not able to transact on that account, yet the monthly fees for holding that account is still being charged, Why!!! am I paying for a service that is not available to me!!! Very disappointed in FNB, having a private banker, I would have expected to receive a call from My banker to ask me " Mr Shunmugam, its been 10-16 days since you ordered a new card, did you receive your card? or is there a problem with activating your new card" " HOW CAN WE HELP YOU!!!!!. but wait that' s just my imagination that FNB cares about its clients!!!. I would get calls every other day from FNB regarding some new product they want to sell me, Why dont you put that manpower into keeping your current clients happy. The short comes of FNB and the service providers to FNB will be the cause that FNB looses its customers.

I hope this review helps current transaction account clients see the service they can expect from Private clients banking.

Regards Mr K Shunmugam