Service from FNB Forex is **********!

I know FNB is known for its shocking service but this is a new low. I am currently travelling and require forex urgently and have received incredibly bad service from the forex team- namely Lettetia Morgan and Sandra Armien, as well as rude a gentleman only known to me as Brian, who received my call after it was transferred by Mulwele (call made on 29 August at 16:47 SA Time). I put through a global payment via the online portal on Sunday 25 August, it is now Thursday 29 August and I still have not received the transfer, primarily because it seems Lettetia assumed that I made a duplicate payment and cancelled it without confirmation. Sandra is no longer responding to my emails asking for urgent advise on what is happening with my transfer (by the way, Lettitia's number on her email signature does not work) and importantly I am now stuck with no forex while travelling. This is really very poor and if FNB do not value their customer's business, then they should just let us know accordingly because there are enough incumbents who would happily have me as a customer. FNB Forex, your staff has a really bad reputation and my interaction reinforces this view. Could someone who is interested in helping please find out what is happening with R019H00VB0 urgently!..