********** service from FNB

I have been requesting a letter confirming my credit account closure, I was given a case number for my query. I followed up, Gcinile was assisting and she advised that the letter was sent to a banker on 12 Dec. I still have not received this letter. It so frustrating chatting o the secure chat because they bounce queries from one person to another. I don’t have time to chat to 8 people every time I follow up. FNB service is ridiculous.