Service from FNB

Once again no help from fnb I think they go out of there way not to help there customers. I need to talk to someone that when they lose a customers they feel it in there pocket the people I am talking to get a salary at the end of the month whether they have lost 20 customers or made 20 customers. I want a senior manager that understands my frustration and not just a call center agent as they not worried about my problem with FNB. This is my last try with fnb I will be hanging this matter to a attorney think I might get somewhere that way.