1 reviews | Active since Nov 2017
**** Service from FNB
Me trying to get hold of my bank since 9am today. 1st call to FNB credit card was on Tuesday through their Melrose Arch branch. Took me 1 hr 12 minutes and no one answered. Left the bank coz I had taken too much time holding. Tried to call the number ***from my office. Held 46 minutes and still no one answered. Today Friday R13 000.03 is deducted off my account by FNB Card with no notice at all. I tried calling again at 9am. Call takes 1 hour 28 minutes no one answered. Decided to go to Melrose Branch . Consultant says let's call Credit Card division. Call is made 49 minutes no answer. I said let me rather close my account. I get a slip from the lady at reception to see a consultant and guess what. Waiting time is 40 minutes. Can FNB Credit card please call me today. I am tired trying to communicate with my bank without any success.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***