Service from Bad to Worse!!

<p>A year ago I settled my overdraft and loan in full, these settlement amounts were provided to me by FNB. I paid them both and a few months later I got an sms saying that I still owed the bank money. I went into FNB Longbeach Mall and a very unhelpful consultant to me to sort it out myself. Only after confronting her about her unhelpfulness she had a look at the account and said she'd phone us after sorting it all out.</p> <p> </p> <p>I recently got an sms from attorneys saying I owe money that I have already paid. They claim to be acting on behalf of FNB. I asked my daughter to write a review on Hello-peter on my behalf and a Branch Administrator from FNB Longbeach phoned. He got my banking details and the conversation was that even though I got an incorrect settlement amount from FNB I will have to pay the costs. The level of unhelpfulness did't suprise me. This account should have been closed a year ago but has been accumulating interest all this time and monthly attorney fees, I refuse to pay for somebody else's incompetence.</p>