Service Fees with NO SERVICE!!!!

<p>In mid February; after much deliberation, we deceded to open our business account online with FNB, as the offer of accounting software included and the general reviews were good and seemed to meet our needs perfectly!</p> <p>In the process of opening the account and sending applicable documentation back and forth, we were very satisfied with our service as things progressed quickly and effeciently.....however that all ended the minute we had an account and they had our "Account Activation Deposit"!</p> <p>On the 24th of February we received a letter via email confirming our account officially open. along with that, there was documentation detailing how delivery of bank cards would proceed, we were informed that it would be delivered to our door via courier within 7-10 working days... and so we waited.</p> <p>By the 7th of March we had still not heard from the courier nor FNB about our Bank Cards and so lodged our first call for enquiry. I was informed that somehow the system had not marked us for a card delivery and as such there was never any card on its way to us, I told the consultant that we had hoped to already be trading with this account and needed the card urgently. He then suggested that he would send the card directly ot my nearest FNB branch within 3 working days and they would call me as soon as it arrived.</p> <p>.... by the 14th of March STILL no phone call. I once again phoned the Business Banking devision and was told I was not authorized to make queries on behalf of the business as the business is not registered on my name (it is registered on my husbands name and I am acting administrator for all statutory compliances etc) to which I rep****</p> <p>"how come I was able to open the entire account and speak with a consultant the previous time regarding the Bank Cards?"</p> <p>...and was told quite uninterestedly ..."I dont know" .</p> <p>I called my Husband away from pressing work matters to talk with the consultant on behalf of the Business and after he had to re-explain the whole situation and reconfirm all the Business details and banking details yet again (even though you are required to enter this information via your telephone key pad before you are even put throught to a consultant), by this time he was already exasperated as the consultant seemed to draw everything out, taking their time and making him repeat every statement 3 times. Eventually after a lengthy conversation, the consultant confirms that Once again the system does not show any Card deliveries scheduled for us....but that it will now be lodged again and FNB will send the Bank Cards via courier directly to our doorstep within 3 working days!</p> <p>.....Lo and Behold on the 16th of March we recieve our first Bank statement with monies deducted for "SERVICE FEES!!!!!!!" but have not yet been able to access that account what so ever (Online Banking is also Activated with your Card and Pin). we do however decide to give it some time as surely they wouldnt get it wrong again??!!! </p> <p>Its the morning of the 23rd of March, and even though we have waited more that 3 working days AGAIN, we have still not received a call or anything to indicate that our Bank Cards are still on the way!</p> <p>My Husband, understandbly irritated, contacts the Business Banking division yet again, and is yet again met by a consultant who just has no sense of urgency and is downright condesending in his manner as though my husband has no prossible reason to be short tempered and demanding!</p> <p>My Husband in once agin required to go through the whole explanation and is finally informed that they gave the wrong details to the Courier Company (Could NO ONE have PHONED?????, they needed every possible detail ..bar DNA screening.. to open our account!!)</p> <p>When my husband in total disbelief becomes understandably irate....the consultant cuts him off and puts him through to the couriers to confirm address, telephone numbers etc....is that not the consultants job ? to relay delivery details?</p> <p>We are once again assured (by the Courier this time), that the card will be here by Monday the 27th of March ..... but please forgive us for needing to see it to believe it!</p> <p>We have effectively had a Business account for more than a month without being able to trade with it, take on the new Accounting system (as is promised by FNB for business accounts), or even access Online Banking!</p> <p>but.....BUT!!!... We have been charged our first months Service Fees!</p> <p> </p> <p>We have lodged a complaint via their Online Banking Platform and also informed FNB that should our account not be fully operational with all accesses to our account by the 30th of March we will be closing that account, taking steps to recover every cent deducted by them and moving our Business elsewhere!!!</p>