KH
Kevin H

1 reviews | Active since Feb 2014

25 Aug 2016, 15:24

Service fees charged

<p>I have been trying since the 23rd to get this resolved. I have to now turn to this site to hopefully get a person on the line that can actually assist me.</p> <p>I closed my credit card account and FNB have decided to transfer the credit amount that was in my credit card into my cheque account.</p> <p>FNB transferred the wrong amount twice and then decided to do a manuel transfer twice to reverse their mistake. This mistake has now cost me R120 (2 x R60 service fees)</p> <p>I am trying to get this service fee reversed, which is becoming a serious challenge. I keep on getting mails giving me advice on how to stop a debit order. All I want to say is THIS IS NOT RELATED TO A DEBIT ORDER!</p> <p>Please can someone help me!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Aug 2016, 08:45
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 999749.

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)