Service Fees

I have a Platinum Account at FNB credit card and cheque accounts which I have had for many years.<br> FNB changed their pricing structure in July 2015 so that if one held these two accounts they would pay one bundled pricing fee of R199.00 for both accounts<br> The problem is that I am now paying the bundled price for both accounts BUT also pay a particular credit card fee on the credit card account which should not be charged according to their pricing rules.<br> I have a list of FNB email addresses to where I have been referred and to where I have complained and where I can prove I have had no positive and any value response whatsoever.<br> I have a list of reference numbers which are given out for the problem concerned which have also hit a brick wall - all this is available on request.<br> No-one at FNB has been able to resolve the problem of double charging their applicable credit card fee since the new fees came into play. <br> I am currently very disillusioned that FNB is certainly going downhill and I have never had such shocking service in 30 years or so I have been with the bank. I am unable to promote the bank anymore and they will have to do a lot to gain back my confidence