Service Fees

Item: FNB (First National Bank)
Rating: 2
Author: David B

FNB is deducting a service fee from my savings account every time I make online transfers. I am not on a pay as you use plan. This has been happening since 03-07-15. I have called FNB and spoken to no less that four consultants and a team leader. To date, the problem still persists. Is it that difficult to fix your systems? I have been advised that the service fees will be reversed, but the problem is still not being fixed

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

31 Jul 2015, 10:20

Hello David 1976,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 732651.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply31 Jul 2015, 10:20

Official