SM
Stewart M

1 reviews | Active since Oct 2017

02 Oct 2017, 18:42

Service feeRip-Off

We have just been charged R45.00 Service Fees by FNB for a R39.90 Cash Deposit. How can this be allowed?

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Oct 2017, 09:46
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply03 Oct 2017, 09:48
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)