1 reviews | Active since Feb 2017
service fee *******
<p>I'm a new fairly FNB customer, used the cellphone banking app for the very first time a few days ago. Did not see that there is an exorbitant service fee (almost 10% of payment amount) associated with 'pay and clear' and made payment. They do not want to reverse the service fee after explaining that I did not know or see that there is such a ridiculous service fee associated with 'pay and clear'. Other clients beware of this *******!!!! Going back to Standard Bank.</p>
Good day Mr. rick-zn
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. rick-zn
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***