LD
Lyndon D
1 reviews | Active since Nov 2010
25 Aug 2019, 21:20
Service fee on inavtive eBucks account, should issue a warning first
I find it terrible that a fee of 90eBucks was deducted from my account without any prior warning that this would happen. Although reading through the terms and conditions specifies that an account inactive for 6 months will incur this fee, a warning to the customer could first be issued before this period elapses. Certainly FNB have no problems bombarding me sales pitches and other messaging bordering spam.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
26 Aug 2019, 11:44Good day Lyndon,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply26 Aug 2019, 11:44
Official
Good day Lyndon,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***