Service Fee Charges

Good Day<br> <br> I would like to bring to your attention, I have spoken to 3 consultants so far and non of them were a help, the service is pathetic, I called in to query my account because on every debit order I am being charged. I pay a monthly fee of R49 which include the following.<br> Value Pricing Option<br> Transaction Fees*<br> Monthly Account Fee<br> R 49.00<br> FNB ATM Withdrawals**<br> 4 FREE per month<br> FNB Slimline Withdrawals<br> FREE<br> eChannel and Mobile Channel Transfers<br> A combination of 10 FREE<br> eChannel and Mobile Channel Payments<br> Internal and External Debit Orders<br> <br> I counted all my payments and debit orders I was charged after the 5th one, it clearly states on your value option fees 10 free.<br> <br> Now I am being told by your consultant today I should go to the branch, after I have wasted my airtime phoning in 3 times.<br> <br> I hope this can be solved as soon as possible.<br> <br> Regards,<br> Nicole Langenhoven