Service failure - Online *****

This is a timeline for my recent online ***** experience with FNB:<br> <br> 1 Feb 2015: Online purchase made **********ly with my card (in my wallet at the time)<br> 1 Feb 2015: Cancelled card and submitted ***** claim<br> 2 Feb 2015: Submitted ***** claim paperwork to FNB<br> 2 Feb 2015: FNB changes to dispute and tells me vendor has 30 days to deliver proof of purchase<br> Early March: Follow up for paperwork, no feedback, transferred to wrong department, dropped calls<br> Week commencing 9 March: I'm advised that FNB has not followed up at all on this claim. Claim is escalated by Premier Banking supervisor. <br> 13 Apr 2015: The date the vendor has until to respond to the enquiry due to FNB's failure to action.<br> <br> That is a two month and two weeks turnaround time on a ***** claim. And this is with me being a Premier Banking client, which I pay a premium for! <br> <br> To add insult to injury this is the third ********** transaction on my account. Bitterly disappointed in FNB.