Service Failure

I certainly have no issues with my bank except the long wait for allowing my card to transfer funds to my Forex account. I went to Emoyeni Mall Branch, and Nhlakanipho the FNB tried by all means to assist me, he called different departments while i was there but with no luck in rectifying this, i went back home but still he communicates with me timeously confirming that he is waiting for this other department to send a certain link so he can have this activated and corrected, i cant complain about him at all but i am totally disgusted by this so call department that is costing me from making a massive cash during this horrific year we are in. how can this take 2 weeks to be rectified though? im so disappointed in you FNB