Service failure

Ordered a new debit card in July 2023, it was send to one of its branches, no one bothered to contact me for collection, I phoned customer care line after i have waited for 2 months, I was told to go collect at a certain branch,i went to the branch and i was told the order has been canceled, I am so ****ed off with fnb that i had to reorder another card because of their service failure. I don't have a debit card,but you don't forget to debit monthly charges for your services, you can do better.