MM
Mary M

1 reviews | Active since Jul 2010

03 Apr 2018, 16:52

SERVICE EXCELLENCE

Walking into FNB Richards Bay (Boardwalk Mall) is a pleasure. Being greeted by Mbali Mqadi who is always pleasant and welcoming. Irrespective of day of the week or time of the day makes all the difference.

Despite the service being sometimes not so great, Mbali''s welcoming and warm personality puts one at ease. She always goes an extra mile to assist even if she does not know she makes an effort to find help.

Thank you Mbali, keep smiling

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Apr 2018, 09:35
Official

Good day Mary,

I have received the compliment that you have logged. Thank you so much for taking the time to compliment the service you received from Mbali Mqadi.

I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"

We are truly glad to hear of the wonderful service you have received from our staff.
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Regards

Hello Peter Complaints

Naomi Petersen

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