Service does not exist

Fnb you have really dropped the ball with the service you provide to customers and this is really disappointing to know that there is a don't care attitude towards the clients who are apart of this company. My credit and debit card expired and with no notification from fnb at the point of paying for fuel my card kept declining until I realized the issue was with the card. I was told that cards were ordered automatically but in my case there was no regard of that. So I spoke to an agent from fnb that ordered the card online. I confirmed as well to double check that this is in malvern queensburugh branch and I was advised they will call to confirm which never happen. I went to the branch and waited almost a ridiculous one hour only to be told that the card was sent to the wrong branch to call and get a new one ordered. On my birthday today I can't even access the funds as the app says service unavailable for your account. As a paying customer I am innconvienced for your lack of treating customers fairly. Now I have to wait another 3 to 5 working days for this to arrive. As a customer that pays for service it does not exist with you. I am now to waste more of my fuel and time for incompetence from your bank. I request for this matter to be urgently resolved as well as the service chargers for both of my accounts to reversed back for the innconvienced that you have caused. The issue is on your app which I was told that is in the process of being resolved however based on your technical issue I am the one left in the dark. Please urgently revert with regards to my complaint.