Service Delivery Issue
Placed an order for a Samsung TV on Black Friday. I was promised that it would be shipped to me withing 6 working days, today is the 6th working day, still no sign of my order.
I keep calling the call center who give me the run around from pillar to post, no one has any idea if there is stock of the product that I have ordered, each time the call center agent says they will check with the logistics department and get back to me.
Utter BS service because logistics never gets back. No one has a clue of what is going therefore they give the same excuse all the time and pass the buck to the consumer.
Hello Faheem-kathrada,
We truly regret taking note of your experience and the frustration this has caused. Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Faheem-kathrada,
We truly regret taking note of your experience and the frustration this has caused. Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)