Service delivery and policies are pathetic!!!

I was pre-approved for a Platinum Cheque and Credit Card. I looked into it and my best option was to upgrade to the Platinum Cheque and Credit Card bundle for R199/month.I went into my local branch and sat with a sales consultant who was new and didn't know what she was doing and had to ask one of the other consultants to walk her through the processes and I was patient with her. During that time I explained I was a contractor but did NOT own my own company and I only receive an IRP 5 from the company I contract for. It went well and I was NOT asked to submit anything more and that both my cards would be ready in 5 working days. It is now 3 weeks later and I HAVE received a Platinum Cheque card but I am STILL waiting for my platinum credit card and have had to submit my proof of income twice already.I have spoken to 2 different people at your credit card call centre who were NO help at all and I have been speaking to Kathi at the Randridge mall branch.NOTHING is happening.I am ready to close all 3 of my accounts with FNB and WILL also move my remaining vehicle loan of R200k to another bank no matter how much money or time it costs me based purely on principle.FIX THIS NOW!!!