Service Delivery

Went to the Hillcrest branch (October 2020). Not quite sure if there was a language barrier or what. But two consultants could not help us. They then called one of the managers, if memory serves correct it was Lynn. I have never encountered such arrogance and disrespect. Our Father recently passed away and a signature needed to be updated. Simple... not. She proceeded to say my sister needed proof of address to which we said was the same as the utility bill provided. “Lynn” the said, quite arrogantly yes, but he is dead. I politely asked her to reframe from saying it like that, as he was our Father and had “passed away”. She then again still went on to say, yes but he is still dead. The audacity. Absolutely no compassion for what we are still going through. We provided letter of executorship ; ID’s; death certificates but all that was still not good enough. After waiting so long to get our ticket called; time wasted by not one, not two, but 3 bank employees and none of them could literally understand one signature was required. FNB seriously needs to sit with their staff and taught how to word themselves to grieving persons. I will NEVER bank or do any bank with them again. Lack of incompetence and empathy seriously lacking.