Service delivery

<p>I purchased a fitbit hr 2 device from my fnb account with an instalment of R125pm *24 but unfortunately after 2 or 3 months the wrist band was damaged, i sent an email to fnb on the 30th Nov and within few days the courier guy came tomy house to pick the device up and then i kept on receiving sms and emails feom the core group regarding the progress on my device, i have attached the last email i received from core group. Sine that last email i havent heard anything from the FNB, Core group or the Courier company. Then i have been sending emails to fnb to request some1 to assist in giving me feedback with no luck. I dont want the same device anymore, i want a different device because im sure it will get damaged again and ive heard from friends who complained about the wrist band getting damaged, i want the fitbit: blaze</p>