Service Delivery

I think we are too quick to complaint and never really give good credit where it is due, last week Friday I was in need of funds and did a limit increase on my credit card and I was assisted with the application in few minutes and I thought the funds was going to be available immediately, not not knowing that validation must be done on the affordability and the likes, and the agent was very friends and assisted me with the application, the call got cut she then called again to finalize the process, I was happy with her service, but was frustrated by the fact that validation takes 3 business days which I didn't have. I later called and another coloured very friendly Lady also answered and I wanted to speed up the process, she told me that if she speeds it up it would still not be processed the same day, all hope was lost, not knowing that she was under promising and she over delivered, Am sorry, I cant remember the ladies name, but I just wanted to say to FNB and all it's hard working employees thank you, you can undermine how fast you need to action something, but it will have a huge impact on someone, so you having the ear to listen and the ability to act is really appreciated, I would do business with you any day if this is the treatment and attitude am going to get. PS please consider changing your review process for a credit increase if a profile is already there and in good standing...